Capi Plan LLC – FZ Trade License Number 2530104.01 issued from Meydan Freezone, Dubai – UAE (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy and security of our users’ personal and financial information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use our accounting software, website, and related services (collectively, the “Services”). 

By using our Services, you agree to the terms outlined in this Privacy Policy.

We may collect the following categories of information: 

• Personal Identification Information: Name, email address, phone number, company name, and job title. 

• Account Information: Login credentials, authentication data. 

• Financial Data: Accounting records, invoices, bank details, VAT/TAX data, payroll, and other business-related financial records. 

• Usage Data: IP address, device information, browser type, operating system, and usage activity within our software. 

• Support Communications: Records of customer service requests, feedback, and communications

We use collected information to: 

• Provide, operate, and improve our accounting software and Services. 

• Manage user accounts and authentication. 

• Ensure compliance with applicable accounting, tax, and AML/CFT regulations. 

• Detect, investigate, and prevent fraud, unauthorized access, or security incidents. 

• Communicate with you regarding updates, invoices, technical notices, and support. 

• Analyze user behavior for product development and enhancements. 

We process personal data based on: 

• Contractual Necessity: To deliver our Services to you. 

• Legal Obligations: To comply with tax, accounting, and regulatory requirements. 

• Legitimate Interests: To secure, optimize, and improve our Services. 

• Consent: For marketing communications or optional features. 

• Data is stored on secure servers within the UAE and/or internationally with GDPR-compliant providers. 

• We implement encryption, firewalls, and role-based access control to protect sensitive financial data. 

• Regular security audits, vulnerability scans, and employee training are conducted. 

• We do not sell or rent your data. We may share information only with: 
  • Authorized Employees & Contractors: For service delivery under strict confidentiality agreements. 
  • Third-Party Service Providers: Cloud hosting, payment processors, and analytics providers. 
  • Regulatory Authorities: Where legally required under UAE, EU, or international regulations. 
  • Business Transfers: In case of mergers, acquisitions, or restructuring.

• If your data is transferred outside the UAE or EU, we ensure safeguards such as: 
  • Standard Contractual Clauses (SCCs) under GDPR. 
  • Compliance with UAE PDPL data transfer requirements. 

• We retain your personal and financial data only as long as necessary: 
  • To fulfill contractual obligations. 
  • To comply with tax/accounting laws (typically 5–10 years). 
  • To resolve disputes and enforce agreements. 

• Depending on applicable laws (UAE PDPL, GDPR, etc.), you may have rights to: 
  • Access and obtain a copy of your personal data. 
  • Request correction or deletion of your data. 
  • Restrict or object to certain data processing activities. 
  • Withdraw consent for optional uses (e.g., marketing). 
  • Data portability (where applicable). 

   

  Requests can be submitted at: info@capiplan.com 

• Our website and software may use cookies and similar technologies to: 
  • Authenticate sessions. 
  • Improve functionality and user experience. 
  • Analyze traffic and usage patterns.
    You can control cookie preferences via browser settings. 

Our Services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from minors. 

We may update this Privacy Policy periodically to reflect changes in our Services, laws, or industry practices. We encourage you to review this Policy regularly. 

If you have questions or concerns regarding this Privacy Policy, please contact us: 

Capi Plan LLC FZ
Office: Suit 1901, The Metropolis Tower, Business Bay, Dubai – United Arab Emirates
Email: info@capiplan.com
Phone: +971566650999 
Web:  www.capiplan.com